XloveCam Help & Frequently asked questions

Troubleshooting and Technical information


Troubleshooting and Technical information

Back to topSome parts of XloveCam site are not loading properly! Why?

We use Adobe Flash technology; make sure you have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here | Get the latest Flash Player version here

Back to topI plugged my microphone in however the Model can't hear me, what can I do?

Check these steps:

    • While in Private Show make sure you have enabled "Your Microphone" (small icon located in the right side of chat box);
    • Remember that you can use this feature only if you are first connected customer. If there is no Microphone icon available in the page, it means that another customer joined that Private Show before you.
    • Check out Flash Settings - mouse right click on model video, choose Settings, a small box will appear. In the bottom of that box there should be 5 small icons, first press on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to third item (from left to right - Microphone) and make sure the correct audio device is selected and adjust Record Volume if needed.
    • Make sure your microphone is plugged into the proper port (usually pink one);
    • Some microphones are equipped with ON/OFF button, check for it;
    • From your desktop or control panel access Audio/Sound Settings > Recording > and make sure Microphone and your Sound Device are properly selected; also check out your microphone volume;
Flash Settings Microphone

Back to topMy webcam works on my PC but the Model can't see me, what can I do?

To troubleshoot your webcam's problems:

    • While in a Private Show make sure you have enabled "Your Webcam" (small icon located in right side of chat box);
    • Remember that you can use this feature only if you are the first connected Member. If there is no Webcam icon available in the page, it means that another Member joined that Private Show before you. Your webcam will not be available in this event;
    • Make sure that your webcam is not currently in use by another application;
    • Check out Your Flash Settings - right click on Model's video, select Settings from the menu that appears. In the bottom of that box there should be 5 small icons, first click on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to the last item (from left to right - Webcam) and make sure the correct Camera device is selected.
Flash Settings Webcam

If you would like to test your camera prior to join a Private Show, use this page: Camera Tester

Back to topTesting audio and webcam